Bristol Digest, Vol 525, Issue 3

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Today's Topics:

1. Re: RT 3.8.8 users (Keith Edmunds)
2. Re: RT 3.8.8 users (Martin Moore)


----------------------------------------------------------------------

Message: 1
Date: Tue, 12 Nov 2013 22:10:42 +0000
From: Keith Edmunds <kae@midnighthax.com>
To: bristol@mailman.lug.org.uk
Cc: martinm@it-helps.co.uk
Subject: Re: [bristol] RT 3.8.8 users
Message-ID: <20131112221042.7ff61a9c@ws.the.cage>
Content-Type: text/plain; charset=US-ASCII

On Tue, 12 Nov 2013 22:05:31 -0000, martinm@it-helps.co.uk said:

> The 'Autocreated on ticket submission' indicates the records I don't
> want.

So, as I suggested, remove the "Create tickets" right from the "Everyone"
group.

> So while sqlite may not be the best (but must have been the default for
> the installation otherwise I'd have chosen Postgres)

Yes, it is, and SQLite is fine for testing. However,
from /usr/share/doc/request-tracker4/NOTES.Debian.gz:

"If you installed request-tracker4 on its own, the database support
pulled in was SQLite; however, this isn't recommended by upstream for
production use.

We strongly recommend that you use MySQL or PostgreSQL for production
use, by installing rt4-db-mysql or rt4-db-postgresql."

> the problem is
> still that I'm getting new users when I don't want them.

See above.
--
"You can't live a perfect day without doing something for someone
who will never be able to repay you."



------------------------------

Message: 2
Date: Wed, 13 Nov 2013 09:17:50 -0000
From: "Martin Moore" <martinm@it-helps.co.uk>
To: "'Bristol and Bath Linux User Group'" <bristol@mailman.lug.org.uk>
Subject: Re: [bristol] RT 3.8.8 users
Message-ID:
<!&!AAAAAAAAAAAYAAAAAAAAAFLxZtQqo65Oo+1jhlUB9DvCgAAAEAAAAEsuSgC/GW9DuNAX2iTP97oBAAAAAA==@it-helps.co.uk>

Content-Type: text/plain; charset="us-ascii"

> So, as I suggested, remove the "Create tickets" right from the "Everyone"
group.

Done, but still get the new user record.


-----Original Message-----
From: bristol-bounces@mailman.lug.org.uk
[mailto:bristol-bounces@mailman.lug.org.uk] On Behalf Of Keith Edmunds
Sent: 12 November 2013 22:11
To: bristol@mailman.lug.org.uk
Cc: martinm@it-helps.co.uk
Subject: Re: [bristol] RT 3.8.8 users

On Tue, 12 Nov 2013 22:05:31 -0000, martinm@it-helps.co.uk said:

> The 'Autocreated on ticket submission' indicates the records I don't
> want.

So, as I suggested, remove the "Create tickets" right from the "Everyone"
group.

> So while sqlite may not be the best (but must have been the default
> for the installation otherwise I'd have chosen Postgres)

Yes, it is, and SQLite is fine for testing. However, from
/usr/share/doc/request-tracker4/NOTES.Debian.gz:

"If you installed request-tracker4 on its own, the database support pulled
in was SQLite; however, this isn't recommended by upstream for production
use.

We strongly recommend that you use MySQL or PostgreSQL for production use,
by installing rt4-db-mysql or rt4-db-postgresql."

> the problem is
> still that I'm getting new users when I don't want them.

See above.
--
"You can't live a perfect day without doing something for someone who will
never be able to repay you."

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End of Bristol Digest, Vol 525, Issue 3
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