Bristol Digest, Vol 525, Issue 1

Send Bristol mailing list submissions to
bristol@mailman.lug.org.uk

To subscribe or unsubscribe via the World Wide Web, visit
https://mailman.lug.org.uk/mailman/listinfo/bristol
or, via email, send a message with subject or body 'help' to
bristol-request@mailman.lug.org.uk

You can reach the person managing the list at
bristol-owner@mailman.lug.org.uk

When replying, please edit your Subject line so it is more specific
than "Re: Contents of Bristol digest..."


Today's Topics:

1. RT 3.8.8 users (Martin Moore)


----------------------------------------------------------------------

Message: 1
Date: Tue, 12 Nov 2013 11:02:31 -0000
From: "Martin Moore" <martinm@it-helps.co.uk>
To: "'Bristol and Bath Linux User Group'" <bristol@mailman.lug.org.uk>
Subject: [bristol] RT 3.8.8 users
Message-ID:
<!&!AAAAAAAAAAAYAAAAAAAAAFLxZtQqo65Oo+1jhlUB9DvCgAAAEAAAAJ+kPtNREo5LuLs/tW2jbWEBAAAAAA==@it-helps.co.uk>

Content-Type: text/plain; charset="us-ascii"

Mornin' All.

I'm running RT 3.8.8, and it's been getting slower and slower. A bit of
database pruning has identified the cause as a huge number of users. These
are being added every time a new (almost certainly spam!) ticket is created
via email. Our previous version (3.4?) never did this.

All I can find is :

C<$SenderMustExistInExternalDatabase>
If C<$SenderMustExistInExternalDatabase> is true, RT will refuse to
create non-privileged accounts for unknown users if you are using
the C<$LookupSenderInExternalDatabase> option.
Instead, an error message will be mailed and RT will forward the
message to C<$RTOwner>.

If you are not using C<$LookupSenderInExternalDatabase>, this option
has no effect.

If you define an AutoRejectRequest template, RT will use this
template for the rejection message.


However, I don't want a rejection message. If I don't define an
AutoRejectRequest template will a blank email get sent, or no email?

Cheers,

Martin.




------------------------------

_______________________________________________
Bristol mailing list
Bristol@mailman.lug.org.uk
https://mailman.lug.org.uk/mailman/listinfo/bristol

End of Bristol Digest, Vol 525, Issue 1
***************************************